After each qualifying event our Heavy Medals 2 & 3 are mailed to the address we have on file for you. Please be mindful that Heavy Medals may take up to 8-10 weeks to arrive after each qualifying event. This is due to the need to wait for official results and results corrections to be lodged and settled, before mailing processing.
Our Heavy Medals 4 and up must be picked up onsite after completing your qualifying event. If you did not pick up your Heavy Medal for medals 4 and up after your qualifying event, please contact heavymedals@runrocknroll.com so that we may assist you to collect your medal at the next event you attend within that the event year. Please note that we do not ship Heavy Medals 4 and up if it was not picked up at the event.
We ask that you please check the “Common Reasons Medals are NOT Received” information below before contacting us at heavymedals@runrocknroll.com.
Common Reasons Medals are NOT Received:
- You are not enrolled as an official Heavy Medalist for the qualifying period
- The mailing address listed on your Heavy Medals enrollment is incorrect or out-of-date
- Your name, date of birth, email or personal details differed between registrations
- You completed a distance other than the half marathon or marathon distance
- The finishing time for one of your races wasn’t recorded properly, or you did not receive an official finisher time